Frequently asked questions
Straight answers on accounts, trading mechanics, funding and security. Cannot find yours? Our desk replies 24/6.
Getting Started
What is CFD trading?
A Contract for Difference is an agreement to exchange the difference in an asset's price between the opening and closing of a position. You never own the underlying asset, which means you can trade both rising and falling markets with flexible leverage.
How do I open an account?
Complete the online registration form, verify your identity with a government-issued ID and proof of address, then fund your account with any supported payment method. Most accounts are approved within one business day.
Is there a demo account?
Yes. Every client receives a free demo account preloaded with virtual funds so you can test strategies on live market data before risking real capital.
What is the minimum deposit?
The Basic account starts from 250 USD. Higher tiers unlock tighter spreads, senior account managers and VIP research.
Trading
Which markets can I trade?
Over 1,000 instruments across forex, shares, commodities, indices and cryptocurrencies, all from a single wallet.
What leverage is available?
Flexible leverage up to 1:200 depending on the instrument, your account tier and your regulatory jurisdiction.
When are the markets open?
Forex and crypto run 24 hours a day, five days a week. Individual share and index sessions follow their home exchange hours, shown inside the platform.
Do you charge commissions?
Our pricing is spread-based with zero commission on standard accounts. Overnight financing may apply to positions held past the daily rollover.
How do stop loss and take profit work?
Attach both levels when you open a position or edit them later. The platform closes the trade automatically once the market reaches your level, helping you cap risk without watching the screen.
Funding & Withdrawals
How fast are deposits credited?
Card and e-wallet deposits are credited within minutes. Bank wires typically settle in one to three business days depending on your bank.
How do I withdraw profits?
Submit a withdrawal request from your client area. Funds are returned to the original payment source, usually within 24 hours of approval.
Are there any hidden fees?
No. We operate a guaranteed no-hidden-fees policy. Any third-party banking charges are disclosed before you confirm a transaction.
Security & Support
How is my money protected?
Client funds are held in segregated bank accounts, separate from company capital, and every transaction is encrypted with bank-grade TLS.
Do you offer negative balance protection?
Yes. Negative equity protection is standard on all account tiers, so you can never lose more than your deposited balance.
How can I reach support?
Our multilingual desk is available 24/6 by live chat, email and phone, with a dedicated account manager from the Silver tier upwards.
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Still have a question?
Message our support desk and get a human answer, usually within minutes.