Frequently Asked Questions

On the login page, select 'Forgot your password?' and enter your registered email. A new password will be sent to your inbox, allowing you to log in and update it under 'Change Password'. If you don't recall your registered email, please contact our Customer Support team for assistance.

Your complete transaction and trading history, along with all account activities, are accessible directly from your trading platform. Utilize the 'Reports' function and advanced filters to review your historical data.

You can change your personal details by selecting 'Update Details' from the dropdown menu next to your name and saving the changes. Alternatively, our Customer Support team is available to assist you via email, live chat, or phone.

An Islamic (swap-free) account at Example 17 is designed for traders who wish to adhere to Sharia law. It eliminates swap or rollover interest on overnight positions, providing a compliant trading environment.

To open an Islamic account, please contact our Customer Support representatives. They will guide you through the necessary steps and provide any additional information required.

A demo account offers a risk-free environment to practice online trading under simulated real-market conditions. You can hone your strategies using virtual funds provided by Example 17, without risking your capital.

Once your live trading account is active and funded, you can contact your personal account manager to request additional virtual funds, typically up to $10,000, for your demo account.

Example 17 supports major currencies including USD, GBP, and EUR. Please note that your selected account currency cannot be altered once the registration process is complete.

You can fund your Example 17 trading account through various secure methods, including major credit cards and bank transfers.

You can open an Example 17 trading account without an immediate deposit. However, to commence trading and gain full access to our educational resources and professional services, a minimum deposit of $250 is required.

The minimum withdrawal amount is $50 for credit/debit cards and e-wallets, and $100 for wire transfers. For comprehensive details on withdrawal terms and conditions, please refer to our dedicated policy section.

For Platinum and Black account holders, the first withdrawal is free. Other withdrawals incur a 3.5% service fee, with a minimum charge of $30 if the percentage is less than this amount. The maximum service fee for a single withdrawal is capped at $3,500. Wire transfer fees are charged to the beneficiary. Full details are available in our withdrawal terms.

Withdrawal processing typically takes 3-5 business days. Funds usually appear in your bank statement a few days after processing, as this procedure also requires approval from your credit card company or bank.

Log in to your Example 17 account, navigate to the trading platform, click your name, and select 'Withdrawal'. Enter your desired amount (minimum $100 for wire transfer, $50 for other methods) and click 'Withdraw'. Your account manager will then finalize the transaction, and funds will be credited after approval and processing.

Withdrawals are subject to your initial deposit method. For instance, if you deposited via Mastercard, your initial withdrawal (up to the deposited amount) will be returned to that Mastercard. Any additional profits can be withdrawn via a supported payment method of your choice.

For wire transfers (if your account is eligible), please email us the following details: Beneficiary Name, Beneficiary Address, Bank Name, Bank Address, Bank Account Number, SWIFT/BIC, IBAN, and Bank Phone Number.

A SWIFT Code (Society for Worldwide Interbank Financial Telecommunication) is a unique Bank Identifier Code (BIC) provided by your bank. It is essential for international wire transfers and typically consists of 8 or 11 alphanumeric characters.

If no trading activity occurs on your account for 60 consecutive days, an administrative fee of $10.00 will be applied monthly from the 61st day. This fee will be deducted from your account balance until activity resumes or the balance reaches zero.

Trading on the Example 17 platform involves a variable profit clearance fee applied to successful trades. This fee ranges from a minimum of 1.50 to a maximum of 5.00 (in USD, GBP, or EUR) per profitable trade.

No, the profit clearance fee applies exclusively to successful trades that result in a profit.

The profit clearance fee is determined by the total profit generated from a successful position. For example, profits of 250 or less incur a 1.50 fee, increasing incrementally up to 5.00 for profits of 2,501 or more. These amounts correspond to your account's currency (USD, GBP, EUR).

A monthly maintenance fee of 7.50 (USD, GBP, EUR) is charged for all account services and features. This fee is applied on the last day of the month, starting from your first trade. If you begin trading mid-month, the fee will be prorated accordingly.

Taxation on profits typically depends on the tax laws of your country of residence. Example 17 cannot provide tax advice, and clients are responsible for their own tax liabilities.

As a regulated broker, Example 17 requires all clients to provide documentation for identity verification, safeguarding against fraud and identity theft. All submitted documents are treated with the utmost confidentiality. You can upload your documents directly through our platform after logging in.

To fully verify your account and enable trading and withdrawals, you must provide: 1) A scan or photo of your government-issued identification (ID card, driver's license, or passport). 2) A scan or photo of proof of residence (e.g., utility bill, bank statement dated within the last 3 months). If you deposited via credit card, a scan/photo of both sides of the card (with sensitive details obscured) is also required.