My Account
I forgot my password, what should I do?
Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Change Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.
Where can I see my transactions or trading history?
Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the Reports button to access the information. You may need to use advanced filters to locate historical data.
How can I change my personal details?
On the dropdown next to your name, click Update Details. Change the details and click Save. Additionally, for your convenience, our Customer Support can assist you via email, live chat or phone.
What is an Islamic Account?
How do I open an Islamic account?
What is a demo account?
How do I fund my demo account?
What currencies are available for use in my account?
All major currencies (USD, GBP, EUR) are supported. Your selected currency cannot be changed after the account registration process has been completed.
Banking
What are the available deposit methods?
Depositing funds into your trading account can be made in multiple ways, using major credit cards, and bank transfers.
Must I deposit money to register?
You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with a minimum of $250.
What is the minimum withdrawal amount?
The minimum withdrawal amount for credit/debit cards and e-wallets is $50. Additionally, the minimum withdrawal amount for wire transfers is $100. Click here for a full description of Example-1 withdrawal terms and conditions.
Are there any withdrawal fees?
How are my withdrawable funds calculated?
You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).
How much time will it take to confirm and process my withdrawal request?
How do I withdraw funds from my Example-1 account?
With which payment method can I withdraw my funds?
What information do I need to provide for a wire transfer withdrawal?
What is a Swift Code?
What is an inactive account (dormant) fee?
What is a profit clearance fee?
Am I charged a profit clearance fee on all my trades?
How much is a profit clearance fee?
What are maintenance fees?
Are my profits taxable?
ACCOUNT VERIFICATION
Account verification
What documents are needed in order to fully verify my Example-1 account?
In order to start trading and withdraw funds, you must first provide us with:
1. Scan/photo of your government-issued identification (ID card, driver’s license, passport) 2. Scan/photo of your proof of residence (gas/electricity/home phone bill, Bank statement etc.)
In addition, in a case where you deposited funds via credit card – a scan/photo of the front and back sides of your card. Click here for a full description of our account verification process.
What needs to be visible on my government-issued identification (ID card)?
What needs to be visible on my Proof of Address (Utility Bill)?
What is a valid government-issued identification (ID card)?
What is a valid Proof of Address (Utility Bill)?
Is an electronic bank statement acceptable?
I sent all the required documents, why do I still receive ‘Send another document’ or ‘Documents incomplete ’ emails?
Please make sure you sent/uploaded all the required documentation listed here. If you have further questions, please contact Customer Support.
I do not possess any bills in my name, what should I do?
What needs to be visible on my credit/debit card copies?
What do I do if the credit/debit card is not under my name?
If the credit/debit card is not under your name, both you and the card holder are required to sign a Credit Card Authorization Form. Make sure that you provide us with the credit card holder’s government-issued identification, proof of residence and email address. Please contact Customer Support to receive the form and further details.
What do I do if I lost the credit/debit card I used to deposit with?
If the credit/debit card is no longer in your possession, you will have to sign a Funds Authorization Form. Please contact Customer Support for further details.
Where should I send the required documentation to? And can I upload it online?
Please email your documents to [email protected] or click here to upload them directly to the site.
When will I know if my documentation has been approved or declined?
What is an Investors Questionnaire?
As a regulated investment broker, we require all our clients to complete a short questionnaire. Its purpose is to assess your financial knowledge, skills and expertise to better help us customize your trading experience and supply you with compatible guidance.
What is a professional client?
What is an eligible counterparty?
What is a retail client?
Why has my account been suspended due to verification?
TRADING BASICS
What are investment amounts?
What are underlying financial assets?
I attempted to invest a certain amount in a single position, but got an error message saying: ‘You’ve exceeded the maximum investment amount’, what should I do?
Why can’t I see a particular asset?
What are the displayed quoted prices/rates?
What do the colors of the ask and bid rates on the trading platform mean?
What are the minimum and maximum limits for trading?
Where are the assets’ trading hours displayed?
In the Asset Index, we provide you with the lists consisting of the precise trading hours and available assets, along with expiry times and descriptions.
What is order execution?
Which order execution types are available?
What is the default order execution type?
I have questions about a trade outcome, what should I do?
If you have a question about a past trade, simply email it to Customer Support, at [email protected] The email should include a print screen as well.
CFD TRADING
What are CFDs?
What is a BUY position?
What is a SELL position?
What is a pip?
What is the meaning of spread?
What is the meaning of leverage?
What is an initial margin requirement?
For all CFDs (forex, stocks, commodities and indices), the initial margin is the minimum available amount that’s required in order to open a trading position. It is calculated by multiplying initial position value by initial margin instrument %. Click here to learn more.
What is a maintenance margin requirement?
The minimum amount that an investor must have available in their account in order to keep it open, or maintain a specific trading position. It is calculated by multiplying the initial position value by asset maintenance margin %. In other words, the maintenance margin requirement is considered as the minimum amount to be collateralized in order to keep a position open. Click here to learn more.
What is a margin call?
What is a stop-loss order?
What is a take-profit order?
What is an entry order?
An entry order acts like a conditional order to buy or sell at predetermined a price (other than the current price). Click here to learn more.
What is a bid price?
What is an ask price?
Does CFD trading with Example-1 require any previous financial experience or background?
What is the maximum leverage that is offered for CFDs at Example-1?
What is a strike price?
A strike price, also called the “exercise price”, is the rate at which the underlying asset is exchanged, the moment a CFD position is executed.
What are the returns on successful investments?
FX TRADING
What is FX?
How do I trade FX?
What is a base currency?
The base currency (also called the transaction currency) is the currency against which the exchange rate is quoted. As a rule, it will always be the first currency of any pair. For instance, in GBP/USD, the base currency is GBP.
What is a quote currency?
Does FX trading with Example-1 require any previous financial experience or background?
What is the maximum leverage that is offered for FX at Example-1?
The maximum leverage that we offer currently stands at X200.
What is a strike price?
What are the returns on successful investments?
What’s the difference between traditional trading and Forex trading?
The difference between traditional trading and forex trading is primarily regarded to their acquisition, or better yet, lack of acquisition. Traditional trading (such as stocks trading) has to go through stock exchanges, whereas forex trading does not involve any acquisition, just pure trading.
TECHNICAL
Why can’t I log into my Example-1 account?
Do I need to download any software to use Example-1 trading platform?
How do I change the displayed language?
What do I do if I can’t open an eBook?
Our eBooks are in PDF format. Some browsers support them without any additional plugins. If yours does not, please install a PDF viewer. The most common one is Adobe Reader. For further assistance please contact Customer Support.
Do I need to download Java™ in order to use the Example-1 site and platform?
No. Java™ is not required.
Do I need to download Flash in order to use the Example-1 site and platform?
Why don’t I get any newsletters?
Why are some pages of the platform unavailable?
You may need to check if you are using https:// – if so, please change it to http://.
PROMOTIONS
What are traders points?
CFDs calculation method:
For example, You bought 100,000 EURUSD, the value of the position is converted to your account nominated currency. Therefore, if your account currency is USD, the value of the position will be converted to USD using the real time EURUSD conversation rate. Let’s assume the EURUSD conversation rate is 1.07 therefore 100,000 EUR * 1.0700 = 107,000 USD. The USD ($) value of the position is now multiplied by 0.001%, which eventually entitles you with 1.07 trader points (107,000 USD * 0.001% = 1.07 trader points).
Please note, the example above describes a case where your account currency is USD.
Do I need a certain amount of traders points in order to stay in a certain account type?
| BASIC | BRONZE | SILVER | GOLD | PLATINUM |
What is a pending money bonus?
How do I check my pending bonus status?
Can I use the pending bonus before the required trading volume is met?
How do I join the trading challenge?
To qualify for participation in the challenge and get a chance to win cash prizes, all you need is to fund your trading account and contact your account manager. To learn more about this month’s challenge, click here.
What prizes can I win in the trading challenge?
How do I accumulate points in the trading challenge?
Each month the parameters change. Points can be earned depending on trading volume, trading on specific assets, the number of successful trades and so on. To find out about this month’s challenge rules, click here.
How do I claim my challenge prize?
Participants must claim their winnings in the first 2 weeks following the end of the challenge. Please contact Customer Support for further assistance.
What happens if the challenge results in a tie?
What is the refer a friend program?
How do I enter the refer a friend program?
How do I claim my referral cash bonuses?
To be eligible for the referral bonus, your referred friend must make a deposit within 120 days of the referral date. You’ll be able to redeem your referral bonus once the referred friend opened 8 positions or reached a 0 balance on his account. Read the full terms and conditions here.
REGULATION
Is Example-1 a regulated broker?
How are my funds protected?
How do you keep my account details safe?
Do you provide real-time market quotes?
Yes. As a part of the services we offer, we are required to provide you with a fully-transparent trading environment. Our advanced system is programmed to quote up-to-the-minute market prices with zero delay.
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