{"id":1134,"date":"2026-08-05T06:08:40","date_gmt":"2026-08-05T06:08:40","guid":{"rendered":"https:\/\/wpcodex.xyz\/example\/15_example\/?page_id=1134"},"modified":"2026-08-05T06:10:03","modified_gmt":"2026-08-05T06:10:03","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/wpcodex.xyz\/example\/15_example\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ background_color=”#F5F2EC” custom_padding=”104px|0px|76px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”72px|0px|48px|0px|false|false” custom_padding_last_edited=”on|phone” module_class=”ex-hero ex-hero-minimal” _builder_version=”4.23.0″ _module_preset=”7f342f59-9c67-43c5-acab-8576fe370909″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row width=”100%” max_width=”1240px” use_custom_gutter=”on” custom_padding=”0px||0px||false|false” _builder_version=”4.23.0″ _module_preset=”f54198ae-c6ac-47d6-8ea0-7be601f2ad17″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text text_font=”Manrope|700|||||||” text_text_color=”#1F3A93″ text_font_size=”13px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_line_height=”1.4em” module_class=”ex-eyebrow-wrap” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ text_letter_spacing=”0.18em” custom_margin=”||14px||false|false” text_font_size_tablet=”13px” global_colors_info=”{}” theme_builder_area=”post_content”]Legal<\/span>[\/et_pb_text][et_pb_text text_font=”Manrope|500|||||||” text_text_color=”#151A24″ text_font_size=”17px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” text_line_height=”1.75em” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ header_font=”Fraunces|700|||||||” header_text_color=”#101B3B” header_font_size=”46px” header_letter_spacing=”-0.02em” header_line_height=”1.15em” custom_margin=”||24px||false|false” header_font_size_tablet=”38px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content” text_font_size_tablet=”17px”]<\/p>\n

Refund Policy<\/h1>\n

[\/et_pb_text][et_pb_text text_font=”Manrope|500|||||||” text_text_color=”#5B6472″ text_font_size=”17px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_line_height=”1.75em” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ max_width=”760px” custom_margin=”||18px||false|false” text_font_size_tablet=”17px” global_colors_info=”{}” theme_builder_area=”post_content”]The terms under which deposits and unused balances can be returned.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ background_color=”#FFFFFF” custom_padding=”110px|0px|110px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” module_class=”ex-prose” _builder_version=”4.23.0″ _module_preset=”7f342f59-9c67-43c5-acab-8576fe370909″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row width=”100%” max_width=”1240px” use_custom_gutter=”on” custom_padding=”0px||0px||false|false” _builder_version=”4.23.0″ _module_preset=”f54198ae-c6ac-47d6-8ea0-7be601f2ad17″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text text_font=”Manrope|500|||||||” text_text_color=”#151A24″ text_font_size=”17px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” text_line_height=”1.75em” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ custom_margin=”||12px||false|false” global_colors_info=”{}” h3_font_size_tablet=”22px” h3_font_size_phone=”20px” h3_font_size_last_edited=”on|phone” theme_builder_area=”post_content” text_font_size_tablet=”17px”]<\/p>\n

Scope<\/h3>\n

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This policy covers the return of funds deposited into a trading account. It does not apply to trading losses, which are the natural outcome of market risk and are not refundable under any circumstance.<\/p>\n

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Unused deposits<\/h3>\n

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Where funds have been deposited but not used to open positions, they may be returned in full to the original funding source on written request, subject to identity verification.<\/p>\n

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Deposits made in error<\/h3>\n

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Duplicate or mistaken deposits reported within thirty days are returned to the original source once the payment provider confirms the transaction details.<\/p>\n

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Processing times<\/h3>\n

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Approved refunds are actioned within one business day of approval. Settlement then depends on the payment provider: cards one to three business days, transfers two to five.<\/p>\n

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Charges<\/h3>\n

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We apply no refund fee. Intermediary banks may deduct correspondent charges on international wires.<\/p>\n

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Rejected requests<\/h3>\n

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Refund requests are refused where the funds have been traded, where identity verification is outstanding, or where the request would return money to a third party.<\/p>\n

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Contact<\/h3>\n

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Refund requests are submitted through the client area or by email to the payments team, quoting your account number.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ background_color=”#F5F2EC” custom_padding=”40px|0px|40px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”30px|0px|30px|0px|false|false” custom_padding_last_edited=”on|phone” module_class=”ex-legalfoot” _builder_version=”4.23.0″ _module_preset=”7f342f59-9c67-43c5-acab-8576fe370909″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row width=”100%” max_width=”1240px” use_custom_gutter=”on” custom_padding=”0px||0px||false|false” _builder_version=”4.23.0″ _module_preset=”f54198ae-c6ac-47d6-8ea0-7be601f2ad17″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_code module_class=”ex-legal-mod” _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]Effective date: 1 January 2026 \u00b7 Example-9 Capital \u00b7 18 Finsbury Circus, London EC2M 7EB<\/pee>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ background_color=”#1F3A93″ custom_padding=”76px|0px|76px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”52px|0px|52px|0px|false|false” custom_padding_last_edited=”on|phone” module_class=”ex-cta” _builder_version=”4.23.0″ _module_preset=”7f342f59-9c67-43c5-acab-8576fe370909″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row width=”100%” max_width=”1240px” use_custom_gutter=”on” custom_padding=”0px||0px||false|false” column_structure=”3_5,2_5″ _builder_version=”4.23.0″ _module_preset=”f54198ae-c6ac-47d6-8ea0-7be601f2ad17″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”3_5″ _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text text_font=”Manrope|500|||||||” text_text_color=”#151A24″ text_font_size=”17px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” text_line_height=”1.75em” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ custom_margin=”||24px||false|false” global_colors_info=”{}” h2_font_size_tablet=”33px” h2_font_size_phone=”26px” h2_font_size_last_edited=”on|phone” theme_builder_area=”post_content” text_font_size_tablet=”17px”]<\/p>\n

Questions about this document?<\/h2>\n

[\/et_pb_text][et_pb_text text_font=”Manrope|500|||||||” text_text_color=”rgba(255,255,255,0.72)” text_font_size=”17px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_line_height=”1.75em” _builder_version=”4.23.0″ _module_preset=”957173a1-bed3-4bc8-8387-26ba207aca86″ custom_margin=”||0px||false|false” text_font_size_tablet=”17px” global_colors_info=”{}” theme_builder_area=”post_content”]Our compliance team answers written queries within three business days.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.23.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_button custom_button=”on” button_bg_color=”#E8A33D” button_text_color=”#0A1129″ button_border_width=”1px” button_border_color=”#E8A33D” button_border_radius=”2px” button_font=”Manrope|700||on|||||” button_letter_spacing=”0.08em” button_text_size=”15px” button_padding=”16px|34px|16px|34px|true|true” button_url=”\/contact-us\/” button_text=”Contact compliance” button_alignment=”right” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.23.0″ _module_preset=”6927418c-e340-42a0-b229-6dc50edfb1bc” button_use_icon=”off” button_text_size_tablet=”” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#D18F27″ button_bg_color__hover_enabled=”on|hover” theme_builder_area=”post_content”][\/et_pb_button][et_pb_button custom_button=”on” button_bg_color=”RGBA(255,255,255,0)” button_text_color=”#FFFFFF” button_border_width=”1px” button_border_color=”RGBA(255,255,255,0.45)” button_border_radius=”2px” button_font=”Manrope|700||on|||||” button_letter_spacing=”0.08em” button_text_size=”15px” button_padding=”16px|34px|16px|34px|true|true” button_url=”\/risk-disclosure\/” button_text=”Risk disclosure” button_alignment=”right” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.23.0″ _module_preset=”6927418c-e340-42a0-b229-6dc50edfb1bc” button_use_icon=”off” button_text_size_tablet=”” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_text_color__hover=”#101B3B” button_text_color__hover_enabled=”on|hover” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

LegalRefund PolicyThe terms under which deposits and unused balances can be returned.ScopeThis policy covers the return of funds deposited into a trading account. It does not apply to trading losses, which are the natural outcome of market risk and are not refundable under any circumstance.Unused depositsWhere funds have been deposited but not used to open […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1134","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/pages\/1134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/comments?post=1134"}],"version-history":[{"count":3,"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/pages\/1134\/revisions"}],"predecessor-version":[{"id":1137,"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/pages\/1134\/revisions\/1137"}],"wp:attachment":[{"href":"https:\/\/wpcodex.xyz\/example\/15_example\/wp-json\/wp\/v2\/media?parent=1134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}