Refund Policy

Scope

This policy covers the return of funds deposited into a trading account. It does not apply to trading losses, which are the natural outcome of market risk and are not refundable under any circumstance.

Unused deposits

Where funds have been deposited but not used to open positions, they may be returned in full to the original funding source on written request, subject to identity verification.

Deposits made in error

Duplicate or mistaken deposits reported within thirty days are returned to the original source once the payment provider confirms the transaction details.

Processing times

Approved refunds are actioned within one business day of approval. Settlement then depends on the payment provider: cards one to three business days, transfers two to five.

Charges

We apply no refund fee. Intermediary banks may deduct correspondent charges on international wires.

Rejected requests

Refund requests are refused where the funds have been traded, where identity verification is outstanding, or where the request would return money to a third party.

Contact

Refund requests are submitted through the client area or by email to the payments team, quoting your account number.